Return Policy

At Dark Grain Woodworks, we take pride in the quality of our handcrafted products and want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Please review our return policy below.

Faulty or Damaged Items

If you receive a faulty or damaged item, we sincerely apologize for the inconvenience. Please contact us within 14 days of receiving your order, and we will gladly arrange for a replacement or a refund.

To process your return, please follow these steps:

1. Contact Us: Email us at info@darkgrain.com.au with your order number and a description of the issue. Please include photos of the faulty or damaged item for our review.

2. Return Authorization: Once we have reviewed your request, we will provide you with a return authorization and instructions on how to return the item.

3. Return the Item: Pack the item securely and send it back to us using the return instructions provided. We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-Returnable Items

Please note that we do not accept returns for change of mind. All custom and personalized items are final sale and cannot be returned or exchanged unless they are faulty or damaged upon arrival.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a few business days.

Exchanges

If you need to exchange a faulty or damaged item for the same product, please follow the return steps above. We will process the exchange once we have received and inspected the original item.

Contact Us

If you have any questions about our return policy, please feel free to contact us at [your contact email]. We’re here to help!